Terms Of Service & Conditions

Please read all of the following terms and conditions before you place an order and make the payment.

This webpage link to our Terms and Conditions is clearly outlined in the signature area of our email, when we send you the request for payment through the Stripe / PayPal payment link.

Signature area of email:

Please Note: By proceeding with this payment, you acknowledge and agree to our service terms and conditions. For your convenience, you can review the complete terms and conditions on our website. If you have any questions or require further clarification, please do not hesitate to contact us.

When you accept our service fee quote and/or pay for your order, you agree to our terms of service below:

Service Agreement

• The turnaround time for an estimate is usually 2 to 6 business days after you agree to it and pay. Sometimes it might take longer depending on how big the project is and how many trades involves.
• You can pay us securely by using PayPal / Stripe payment link with your credit card.
• Once we have your plans and project details and scope of work, we’ll send you a quote with a secure payment link. If you accept, you can pay online using your credit card.
• Please note that FULL payment is required before we begin work on the material takeoff or estimate report. 
• If a contractor misses a bid deadline, it’s not our responsibility. Once we send you the estimate, we can’t give you a refund. But if you cancel within 5 hours after making payment, you can get a refund. After that, we start working and no refunds are possible. 

• We are not responsible if the client changes their mind and decides not to proceed after paying the upfront amount, as we start preparing the estimate within a few hours of confirmation of the upfront amount. The upfront amount will only be refunded if the client changes their mind and informs us to stop the preparation of the estimate and requests a refund within 5 hours of payment.

• We consistently prioritize the confidentiality of client’s identity and have no intention of disclosing the information to other contractors or the public. We try to hide the identity of project owner and contractor details while sending sample estimate to interested/potential clients. If you want us to keep your information private, please let us know in advance. Otherwise, we might use it for marketing, like testimonials or sample takeoff spreadsheet, unless we agree otherwise. 

• We do not offer insurance, financial guarantees or warranties as our estimates are just guidelines, not final or absolute bid price.
• Our commitment to customer satisfaction is our top priority. Should you encounter any issues with our services, please reach out to us directly so we can promptly address and resolve them. 
• If you are not happy with the results of your takeoff or estimate order, please contact us as we do offer unlimited revisions within 90 days of delivery and will work with you on a resolution of your concern. We do not offer refunds after work has been started, completed or delivered to client. However, we are always available to review, revise, make adjustments and clarify any questions you may have, and work together on finalizing your takeoff or estimate report.

Assumption Policy:

We offer professional quantity takeoff services based on the plans provided. We don’t prefer to work on assumptions as we do not do value engineering. The information in your results will be based solely on the plans and specs provided at the time of service. However, we may make some assumptions where needed at our discretion, but we will note the takeoff if this is the case.

Cost Estimation Disclaimer:

Our cost estimates are generated using costing data like RS Means and other online data resources, and represent average zip code based prices only. They do not account for specific overhead, equipment costs, custom item pricing, and similar factors. We do not validate prices with manufacturers. Before utilizing our information, we urge you to carefully review the pricing. While intended as a guide for average costs in your job site area, your actual pricing may vary based on your company’s unique overhead, profit margins, requirements, and consumables. If you have a preferred price list, we are open to incorporating it into your cost estimation results. 

Additionally, please note that your Excel worksheet is editable, allowing you to adjust prices according to your company’s needs. The explanation of average costing is also provided on your estimate and invoice. Given the fluctuating market conditions affecting construction prices in the USA and Canada, it’s essential to verify this information before making decisions.

• We strive to be as accurate as possible on all work performed for our customers. However, please make sure to complete your own quality control and review to ensure it meets your expectations. Due to job conditions and area variables, your final requirements and material cost may vary.

• We prioritize accuracy and meticulous attention to detail for our esteemed clients, which is why clear communication from clients is essential. We are committed to delivering work on time as agreed upon via email. However, in the event of an increase or modification in the scope of work, details, or the addition of supplementary drawings, the turnaround time may vary accordingly. Additionally, we strongly recommend that our clients provide high-quality drawings for the construction estimating process, as only such drawings can ensure the accuracy of our work.

Payment Policy

1. Fee Agreement
   Once we have agreed on the fee for the takeoff, estimate, or bid, we will provide you with a payment link. This link will be sent via email and will direct you to a secure payment gateway( Stripe or PayPal). Please note that FULL payment is required before we begin work on the material takeoff or estimate report. 

2. Payment Methods
   The Stripe/PayPal payment link will allow you to pay the 100% upfront fee using various options, including:

   • Credit Card
   • Apple Pay
   • Google Pay
   • Other available payment methods through PayPal or Stripe.

1. Secure Payment
   We do not collect or store any credit card information directly. All payments are processed securely through PayPal or Stripe, which are trusted payment partners.

2. Payment Processing
   Please ensure that the payment is completed using the provided link in email. We do not have any responsibility to process payments on customer’s behalf, and customer is responsible for entering their payment details directly into the secure payment interface of Stripe or PayPal.

Revision and Refund Policy:

Revision Policy:

We base all takeoffs and estimating on the date and version of the original drawings/plans submitted at the time of quoting. If there are any human errors or type-o on our part, we do offer free unlimited revisions to correct your takeoff results within 90 days of delivery. We also note your files with any requested changes so that your next order will include your preference.

Refund Policy:

Please be advised that the amount paid for the takeoff or estimate report fee is generally non-refundable. 

• Refund Process:

  • Clients must submit a refund request in writing to Veracity Estimating.
  • Refund requests will be reviewed on a case-by-case basis.
  • Veracity Estimating reserves the right to deny or approve refund requests at its discretion.

• Calculation of Refund:

  • Refund amounts will be determined by calculating the maximum percentage of profit earned on the take off/ estimate report provided to the client.
  • The refund amount will be issued to the client within a reasonable timeframe, following approval of the refund request by Veracity Estimating Services LLC.

     

Veracity Estimating Services LLC reserves the right to modify or update any or all terms and conditions at any time, without prior notice. By engaging with Veracity Estimating’s services, you agree to abide by the terms outlined in these Terms of Service and Conditions.